Online Store Returns & Exchanges

  • Your satisfaction is always our priority, which is why it is our policy to open and inspect every item prior to shipping to our customer.

    • The product you received has successfully undergone a rigorous quality inspection process.

    • As part of this thorough examination, the item was opened, inspected, repackaged and sealed by our trained team member to ensure protection during transit.

  • In the unlikely event that you are not completely satisfied with your order we want to make it right.

  • Non-final sale items purchased between January and September may be returned up to 30 days of the order date.

  • To make holiday gift-giving easier, non-final sale items purchased between October and December may be returned until January 31.

Initiating a Return

  • If something is wrong with an online order please visit our retail store location or email info@spacestoaspire.com and we will be happy to assist you.

  • When seeking a return via email:

    • Please allow an estimated two (2) business days for return requests to be processed; once processed, an email will be sent with return instructions.

    • When the return item arrives at our facility, please allow five (5) to seven (7) business days for processing.

    • Once we approve the quality of the return we will issue a refund by the original method of payment, which may take up to 14 business days to be credited to the account, depending on the financial institution.

    • If the quality of the return cannot be approved, we will return the item to you.

Conditions of Acceptable Returns

  • Refunds or exchanges must be accompanied by the order confirmation email or invoice, visibly stating the order number and customer contact information, within the return window.

  • Acceptable Condition of Items for Return:

    • In new, unused condition, not washed or altered.

    • Clean and free of any strong odors, perfumes or smoke.

    • Original packaging and tags attached with all components included.

  • Final sale items may not be returned or exchanged and are not eligible for a refund.

  • Do not refuse an order as a way to return items:

    • Please note: refused packages are not trackable or insured by shipping carriers.

    • Unfortunately, we cannot guarantee that we will receive our product back to then issue a refund.

    • Customers will be liable if a refused order is lost in transit with the shipping carrier.

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Retail Store Returns & Exchanges

  • Your satisfaction is always our priority, which is why it is our policy to open and inspect each item prior to displaying to our customers in our retail store.

  • In the unlikely event you are not completely satisfied with your purchase we want to make it right.

  • Non-final sale items purchased between January and September may be returned up to 30 days of the purchase date.

  • To make holiday gift-giving easier, non-final sale items purchased between October and December may be returned until January 31.

Initiating a Return

  • Please visit our brick-and-mortar store location and we will be happy to assist you.

  • Once we approve the quality of the return we will issue a refund by the original method of payment, which may take up to 14 business days to be credited to the account, depending on the financial institution.

Conditions of Acceptable Returns

  • Refunds or exchanges must be accompanied by the original sales receipt within the return window.

  • Acceptable Condition of Items for Return:

    • In new, unused condition, not washed or altered.

    • Clean and free of any strong odors, perfumes or smoke.

    • Original packaging and tags attached with all components included.

  • Final sale items may not be returned or exchanged and are not eligible for a refund.