Online Store Returns & Exchanges
Your satisfaction is always our priority, which is why it is our policy to open and inspect every item prior to shipping to our customer.
The product you received has successfully undergone a rigorous quality inspection process.
As part of this thorough examination, the item was opened, inspected, repackaged and sealed by our trained team member to ensure protection during transit.
In the unlikely event that you are not completely satisfied with your order we want to make it right.
Non-final sale items purchased between January and September may be returned up to 30 days of the order date.
To make holiday gift-giving easier, non-final sale items purchased between October and December may be returned until January 31.
Initiating a Return
If something is wrong with an online order please visit our retail store location or email info@spacestoaspire.com and we will be happy to assist you.
When seeking a return via email:
Please allow an estimated two (2) business days for return requests to be processed; once processed, an email will be sent with return instructions.
When the return item arrives at our facility, please allow five (5) to seven (7) business days for processing.
Once we approve the quality of the return we will issue a refund by the original method of payment, which may take up to 14 business days to be credited to the account, depending on the financial institution.
If the quality of the return cannot be approved, we will return the item to you.
Conditions of Acceptable Returns
Refunds or exchanges must be accompanied by the order confirmation email or invoice, visibly stating the order number and customer contact information, within the return window.
Acceptable Condition of Items for Return:
In new, unused condition, not washed or altered.
Clean and free of any strong odors, perfumes or smoke.
Original packaging and tags attached with all components included.
Final sale items may not be returned or exchanged and are not eligible for a refund.
Do not refuse an order as a way to return items:
Please note: refused packages are not trackable or insured by shipping carriers.
Unfortunately, we cannot guarantee that we will receive our product back to then issue a refund.
Customers will be liable if a refused order is lost in transit with the shipping carrier.
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Retail Store Returns & Exchanges
Your satisfaction is always our priority, which is why it is our policy to open and inspect each item prior to displaying to our customers in our retail store.
In the unlikely event you are not completely satisfied with your purchase we want to make it right.
Non-final sale items purchased between January and September may be returned up to 30 days of the purchase date.
To make holiday gift-giving easier, non-final sale items purchased between October and December may be returned until January 31.
Initiating a Return
Please visit our brick-and-mortar store location and we will be happy to assist you.
Once we approve the quality of the return we will issue a refund by the original method of payment, which may take up to 14 business days to be credited to the account, depending on the financial institution.
Conditions of Acceptable Returns
Refunds or exchanges must be accompanied by the original sales receipt within the return window.
Acceptable Condition of Items for Return:
In new, unused condition, not washed or altered.
Clean and free of any strong odors, perfumes or smoke.
Original packaging and tags attached with all components included.
Final sale items may not be returned or exchanged and are not eligible for a refund.

